FAQ
Do you require an appointment?
Walk ins are welcome Tuesday - Friday, but appointments have priority. Appointments are required on Saturday and Sunday.
How many people can I bring to my appointment?
Our viewing rooms comfortably seat 4-6 guests. We will accommodate any party size, but just be aware it could potentially be close seating arrangements!
Do you have private bridal suites?
We do! Each appointment takes place in a private suite so you and your party can enjoy the experience without any interruptions.
Where should I park for my appointment?
Street parking is available directly in front of our storefront, and there is also a parking lot to the left of the building. If you're unfamiliar with the area, we recommend arriving a few minutes early to allow extra time for parking and finding your way.
Do you offer dress preservation?
Yes! We offer full cleaning and preservation of your wedding gown, in a process that couldn’t be easier. You do not have to be a Haus of Ivory bride to use this service. We accept wedding gowns that are purchased anywhere. Call us at 605-540-4437 for more information.
When should I start searching for my wedding gown?
We recommend starting your dress shopping at least 6 to 12 months before your wedding day. Ordering early gives you plenty of time for shipping and alterations. We also offer off-the-rack options that can be taken home the same day, but selection is limited and may change over time.
What sizes do your gowns come in?
We believe every bride should have the same unforgettable experience with a wide range of options to try on regardless of size! This is why in the shop, we have gowns to try on from sizes 6 to 26 with a majority sampled in sizes 10-16.
What if the sample gown I like is not in my size?
Whether the gown is too big or too small, we have tricks and tools to show you how that gown would look in your correct size.
Will I need alterations?
Nearly all brides need alterations. We take your measurements and order your best size based on the size chart and can arrange in-house alterations when your gown arrives. Our seamstress is the best in town and works magic!
What are current shipping & arrival times looking like?
Special order gowns typically take 4 to 6 months to arrive from the time the order is placed, but in some cases, it can take up to 8 months depending on the designer and the time of year. We always recommend ordering early to ensure your dress arrives with plenty of time for alterations and fittings.
What is your price range?
Our special order gowns range from $1,200-$4,000 before tax and alterations. Most of our gowns fall between $1,500-$2,200.
What are the tax rates at your location?
Iowa has a sales tax of 6%. All payments using a credit card will incur a 3.95% processing fee. Bypass this fee using cash or check.
Do you offer payment plans?
At this time, we do not offer a formal payment plan system. However, you are welcome to either pay in full or place a 50% deposit plus shipping costs, with the remaining balance due at pick-up. We are willing to discuss flexible payment options depending on circumstances, though this is determined on a case-by-case basis.
What is your return policy?
We have a strict NO RETURN policy. Gowns, veils and accessories are non-refundable and non-exchangeable. Purchased items have been sold in ‘AS IS CONDITION’. Any deposits made on a purchased item are non-refundable. NO EXCEPTIONS.